Privacy Policy
Last updated: January 2026
Torch Credentialing ("Torch," "we," "us" or "our") respects the privacy of everyone who visits this website or shares information with us as part of our credentialing, contracting and CAQH management services. This policy explains what we collect, how we use it, and the choices you have.
Information We Collect
When you contact us or engage our services, we may collect information such as your name, email address, phone number, practice or specialty information, and documentation required for credentialing (including, where applicable, license numbers, NPI, CAQH ID and related professional credentials). We do not collect payment card information through this website.
How We Use Information
- To respond to inquiries submitted through our contact form
- To prepare, submit and track credentialing, contracting and CAQH applications on your behalf
- To communicate updates about the status of your applications
- To improve our services and website experience
How We Protect Information
Provider documentation shared with us as part of credentialing engagements is handled with the same confidentiality we would expect for our own records, and is used solely for the purpose of completing the services you've engaged us for. We do not sell provider or client information to third parties.
Third-Party Services
Our website may use third-party services (such as font and image delivery providers) that receive standard technical information — like browser type and IP address — as part of normal web delivery. These providers do not receive the personal or credentialing information you submit to us directly.
Your Choices
You may request access to, correction of, or deletion of personal information you've submitted to us by contacting info@torchcredentialing.com. We will respond to reasonable requests within a few business days.
Changes to This Policy
We may update this policy periodically to reflect changes in our practices. The "last updated" date at the top of this page reflects the most recent revision.
Contact Us
Questions about this policy can be directed to info@torchcredentialing.com or (818) 441-9396.